Frequently Asked Questions (FAQ)
Welcome to LeBella! Here are answers to some of the most common questions about our products, shipping, returns, and more. If you don't find what you're looking for, please reach out to us via the chat feature on our website or email us at hello.lebella@gmail.com.
Shipping
How long does shipping take?
U.S. Orders: Delivery typically takes 5-8 business days after your order is processed.
International Orders: Delivery usually takes 5–12 business days depending on location and customs.
Is tracking available?
Yes! You can track your order anytime via the chat feature on our website for real-time updates.
Do you ship internationally?
Yes, we can ship globally. Shipping availability, times, and costs will be calculated at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery on unopened, unused products in their original packaging. There is a 3% restocking fee on all returns.
Are open or used items returnable?
No, opened or used products cannot be returned due to hygienic reasons. Likewise, all "final sale" items are non-returnable.
How do I initiate a return?
Contact us through the chat on our website or email us at hello.lebella@gmail.com with your order details. We’ll guide you through the return process.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item, typically within 5–7 business days, minus the restocking fee.
Orders & Payment
What payment methods do you accept?
We accept major credit cards, Shop,and PayPal for secure checkout.
Can I change or cancel my order?
Please contact us immediately via chat or email. If your order hasn’t shipped, we’ll do our best to accommodate your request.
Products
Are LeBella products safe for sensitive skin?
Yes! Our formulations are gentle and suitable for all skin types, including sensitive skin.
How long till I see results?
Stick with it - just three times a week - and some people start spotting their skin's glow up in as little as four weeks! Most see their "wow" moment around week eight. Red light therapy teams up with your skin's natural rhythm, so showing up regularly is the secret sauce for glowing, happy skin.
Are your products cruelty-free?
Absolutely. LeBella products are never tested on animals.
What does Red Light Therapy feel like?
When using our devices, you may notice a gentle, soothing warmth on the treated area. It’s completely painless, non-invasive, and designed to be ultra-gentle on your skin. No discomfort—just all the benefits!
General
How can I contact customer support?
You can reach us anytime via the chat feature on our website or by emailing hello.lebella@gmail.com. We aim to respond promptly.
Do you offer gift cards?
No, not at this time.
Do you offer samples or trial sizes?
No, not at this time.
Thank you for choosing LeBella. We’re dedicated to helping you look and feel your best!